Privacy Policy

1. Introduction

At Ask IO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice chat platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Chatbot configuration and content
• Customer support interactions
• Feedback and survey responses

2.2 Information We Collect Automatically

• Usage data and analytics
• Device and browser information
• IP addresses and location data
• Cookies and similar technologies

2.3 Voice and Audio Data

When you use our voice chat features, we may collect audio data to provide our services. This data is processed in real-time and may be temporarily stored for quality improvement purposes.

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI voice chat services
• Process transactions and manage your account
• Improve our AI models and service quality
• Communicate with you about our services
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• Service Providers: We may share information with trusted third-party service providers who assist in operating our platform
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of certain data processing activities

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: